Family Communication for Hospitals

Familyfirst has helped thousands of people stay in touch with their loved ones in the hospital.

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A render of the Familyfirst app on an iPhone

TRUSTED BY PREMIER HEALTH SYSTEMS

Trusted by premier health systems

Westchester Medical Center

Maria Fareri Children's Hospital

Good Samaritan Hospital

MidHudson Regional Hospital

Bon Secours Community Hospital

+ other Hospitals & Long-Term Care Facilities

FAMILYFIRST IN ACTION

Customer Highlight

"A lot of the technology in healthcare right now focuses on communicating information between providers but not getting it across to the family members, so it is refreshing to have a direct line of communication with those in the waiting room."
MICHELE DUNNE, OR NURSE
GOOD SAMARITAN HOSPITAL, SUFFERN, NY
Familyfirst x GSH Brand Image

PARTNER

Good Samaritan Hospital in Suffern, NY is a non-profit, 286-bed hospital, and a member of the Bon Secours Charity Health System.

PROBLEM

Leadership at Good Samaritan Hospital wanted to address the inefficiencies in family communication in a way that supports their diverse patient population.

SOLUTION

Since 2020, Familyfirst and Good Samaritan Hospital have partnered to provide a one-way messaging solution to their patient-families, equipped with Automatic Language Translation, so that every person that walks in the door at Good Samaritan, feels welcome and heard.

FAMILYFIRST IN ACTION

Customer Highlights

Good SamaritanWestchester MedicalMount Alverno
Familyfirst x WMC Brand Image

PARTNER

Located in Valhalla, NY, Westchester Medical Center is a 652-bed academic hospital and the flagship of the Westchester Medical Center Health Network.

PROBLEM

Since the outset of COVID-19, WMC patient experience teams investigated ways to enhance their patient-family experience, to counter the new visitation constraints that the pandemic brought with it.

SOLUTION

In the fall of 2022, Familyfirst and Westchester Medical Center partnered to bring a unique and refreshing experience to their patients' loved ones, and one that will set a high-bar for the patient population in the years beyond the pandemic.
"A lot of the technology in healthcare right now focuses on communicating information between providers but not getting it across to the family members, so it is refreshing to have a direct line of communication with those in the waiting room."
MICHELE DUNNE, OR NURSE
GOOD SAMARITAN HOSPITAL, SUFFERN, NY
Familyfirst x GSH Brand Image

PARTNER

Good Samaritan Hospital in Suffern, NY is a non-profit, 286-bed hospital, and a member of the Bon Secours Charity Health System.

PROBLEM

Leadership at Good Samaritan Hospital wanted to address the inefficiencies in family communication in a way that supports their diverse patient population.

SOLUTION

Since 2020, Familyfirst and Good Samaritan Hospital have partnered to provide a one-way messaging solution to their patient-families, equipped with Global Language Translation, so that every person that walks in the door at Good Samaritan, feels welcome and heard.
"With our new system open, the structure of the ‘virtuous cycle’ of our work environment has been established, where live data paves a better way forward for new product"
NAME, POSITION
WESTCHESTER MEDICAL CENTER
Familyfirst x MAC Brand Image

PARTNER

Mount Alverno Center is an adult home with an Assisted Living Program serving 85 residents in the New York Hudson Valley.

PROBLEM

Mount Alverno Center needed an easy-to-use messaging system to update all their resident’s families at once on general health reports of the resident population.

SOLUTION

Building on top of personal messaging capabilities, Familyfirst worked with Mount Alverno to design a broadcast workflow that enabled Mount Alverno leaders to reach their entire target audience with a single message.

MOVING THE NEEDLE

Case Studies

Reduce Family AnxietyIncrease RN EfficiencyMount Alverno

PREVIEW

Familyfirst administers a satisfaction survey at the end of every conversation. The data below represents survey results in an implementation at Short Term Acute Care Community Hospital.

- 91% of family members say that Familyfirst improved the communication from the medical staff
See the rest of the study

PREVIEW

Familyfirst had a sizable impact on the efficiency and efficacy of nurse communication to the family.

- Nurses saved an average of 20 minutes per shift
‍
See the rest of the study

Utilized across hospital settings

Our communication tool fits seamlessly into workflows across a variety of clinical contexts. Surgeons, Nurses, and other staff all interface with the app to provide the most up-to-date information to the family.
Try our interactive demo
Cardiac SurgeryPediatricsICUPACUMorning Rounds
A conversation for a patient in cardiac surgeryA conversation for a patient in pediatric surgeryA conversation for a patient in the ICUA conversation for a patient in the PACUA conversation for a patient staying over at the hospital

Zero to Operational, in days. Seriously.

We designed our lightweight implementation process to help you start earning ROI in just days. Implementation is no longer a dreadful months long process. Instead, it is a refreshing collaboration that can fit inside of a week.
OUR IMPLEMENTATION STACK
One-Click Cloud Provisioning
Implementation Manager
Remote Project Manager
Account Management Tools
Deployment Dashboard
Pre-Recorded Video Tutorials
Role Specific Training Materials
Self-Serve Knowledge Base
NEW FEATURE

Content Library

Do you want a dedicated content-based mobile app for your hospital, without the need to develop it in-house? Do you have pages and pages of content that are hidden from view deep within your website? Familyfirst now offers a Content Library to serve digestible and informative content to your patient-families, in a convenient place.

We provide professional designers and copywriters to reshape your content into shorter-form text, perfect for our user-friendly mobile experience.
A conversation for a patient in cardiac surgery

Compliance is at our core

Our platform is HIPAA compliant with state-of-the-art security measures.

Encryption
End-to-end
AES-256
Access Control
Data Integrity
Cloud Security
Server Safeguards
Intrusion Detection
Monitoring & Logging
Vulnerability Scanning
Privacy Features
Inactivity Log-Off
Biometric Auth
Admin Control
No Family Data Collected
Support
On-Prem Support
Champion Training
Support Tickets
Documentation
Do the right thing
HIPAA Compliance Badge
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